Course: Convincing your customer & yourself

Convincing your customer

  • Target group: ALL relevant functions in financial institutions
  • Estimated duration: 50 minutes

Course Info

Convincing your customer – and yourself. Or rather the other way round: Convince your own organisation before you can actually convince your customer about the meaningfulness of good E&S practices.

As a matter of fact and based on our experiences, these two subjects actually point at the two most important implementation barriers when managing E&S risks in financial institutions:

How can bank internal barriers best be overcome and how do I need to talk to my client if I want to convince him about a better E&S performance.

The module contains a series of typical business cases, case studies, lines of argumentation as well as role plays (internal to the banks as well as in relation with the client).